Refund Policy

You may be eligible for a refund when:

• The freelancer does not deliver by the agreed due date and has stopped communicating.
• The delivery is materially different from the service or custom offer you accepted.
• Both parties mutually cancel the order.
• A Frevn moderator resolves a dispute in your favor.

Request a refund from the order page within 14 days of delivery. Auto-completed orders past the 3-day review window can still be reviewed if you can show fraud or non-delivery.

Refunds go to your Frevn wallet in USD by default. From your wallet you can:

• Instantly reuse the balance to fund another order.
• Withdraw back to your original payment method (typically 3–10 business days for card refunds via Stripe, Paystack, or Flutterwave).

Frevn service fees are refunded with the order amount when a full refund is granted. Partial refunds are prorated.

When part of the work is usable, moderators may issue a partial refund. The remaining balance is released to the freelancer, and the refunded portion is returned to your wallet.

• Work already accepted or auto-completed beyond the review window without evidence of fraud.
• Change of mind after the freelancer has begun work in good faith.
• Requests that fall outside the scope defined in the service or custom offer.
• Orders where you paid the freelancer off-platform in violation of the Terms of Use.

Please open a Frevn dispute before filing a chargeback with your bank. Chargebacks can freeze your account pending investigation and are almost always slower than our in-app resolution.

Open the order and click Start a dispute or Request refund. For any other question, visit the Help Center or read our full Dispute Policy.