Terms of Use

• You must be at least 18 years old to use Frevn.
• You are responsible for keeping your account credentials confidential.
• Provide accurate information during signup and keep your profile current.
• One account per person or legal entity, unless expressly authorized.

Frevn provides the platform, escrow, moderation, and payments infrastructure that connect clients with freelancers and agencies. Frevn is not a party to the service agreement between a client and a freelancer — that agreement is directly between them.

• All transactions are charged in USD. Prices displayed in other currencies are for reference only.
• Frevn charges a service fee on each order (see the Pricing page).
• Freelancer payouts are subject to the seller-level clearing period configured on your account.
• Applicable taxes are the responsibility of each party as configured in their tax profile.

All orders are protected by Frevn escrow. Disputes are handled under our Dispute Policy and refunds under our Refund Policy, both of which form part of these terms.

Frevn operates as a marketplace facilitator. When a buyer pays for an order:

• Funds are captured by our payment providers (Stripe, PayPal, Payoneer, Paystack, Flutterwave) and settled to Frevn-controlled merchant accounts.
• The corresponding balance is credited to the seller's Frevn wallet on order completion, less applicable platform and processing fees.
• Seller balances are held on behalf of the seller and disbursed via the seller's chosen payout method after the clearing period configured for their seller level.
• Frevn does not commingle escrowed funds with operating capital. Balances remain owed to the user until disbursed, refunded, or offset against a chargeback or fraud loss.

You acknowledge that Frevn is not a bank and wallet balances are not deposits. Frevn is not regulated as a money transmitter in jurisdictions where the marketplace-facilitator exemption applies.

Sellers are financially responsible for chargebacks, reversals, and payment provider fines that result from their orders. When a chargeback is opened against an order you sold:

• The disputed amount is debited from your Frevn wallet immediately; if the balance is insufficient, future earnings offset the deficit.
• You will be notified and invited to submit evidence, which Frevn forwards to the payment provider.
• If the chargeback is won, funds are restored. If lost, the amount and any card-network fee are your responsibility.
• Repeated chargebacks may result in account restriction, higher clearing periods, or termination.

Buyers agree to attempt resolution through the Frevn dispute process before initiating a chargeback with their card issuer.

Frevn is committed to preventing money laundering, terrorism financing, and sanctions evasion. By using Frevn you agree that:

• You will complete identity verification (KYC), and for agencies business verification (KYB), when requested.
• You will submit W-9, W-8, or equivalent tax forms when payout thresholds require it.
• You are not located in, established in, or acting on behalf of any person or region subject to comprehensive sanctions (currently including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, DNR, and LNR regions of Ukraine).
• Frevn may freeze funds, request additional documentation, and file suspicious activity reports as required by law.
• Frevn may terminate any account that fails a screening or refuses to complete verification, and disburse remaining balance only after compliance clearance.

You (as seller) agree to defend, indemnify, and hold Frevn harmless from any claim, loss, or expense (including reasonable legal fees) arising from: content you post, deliverables you provide, misrepresentation of your services, breach of these terms or our Acceptable Use Policy, or your violation of any law, tax obligation, or third-party right.

You agree not to:

• Take payments or communications off Frevn — this bypasses escrow protection and may result in suspension.
• Post illegal, infringing, misleading, hateful, sexually explicit, or harassing content.
• Impersonate others, create fake reviews, or manipulate ranking systems.
• Scrape, reverse-engineer, or abuse the platform's APIs and infrastructure.
• Use Frevn to launder money, evade sanctions, or violate export controls.

A complete list of prohibited and restricted categories is in our Acceptable Use Policy.

Unless otherwise agreed in a custom offer, the deliverables of a completed order become the client's property upon full payment. Freelancers retain the right to display work in their portfolio unless a non-disclosure arrangement is made in writing.

Frevn's brand, code, and platform content are owned by Frevn and may not be used without written permission.

Frevn may verify identity (KYC), moderate content and messages, and use AI-assisted tools to detect fraud, off-platform payment attempts, and prohibited conduct. We may remove content, suspend accounts, or hold funds while investigating.

Frevn is provided on an "as is" basis. To the maximum extent permitted by law, Frevn is not liable for indirect, incidental, or consequential damages, or for the quality of any specific deliverable produced by a freelancer.

Frevn's aggregate liability to any user for any claim is limited to the fees paid to Frevn by that user in the twelve months preceding the claim.

You may close your account at any time from Account & settings. Frevn may suspend or terminate accounts that violate these terms, pending resolution of any open orders or disputes.

We may update these terms as the platform evolves. Material changes will be announced in-app and take effect on the date shown at the top of this page. Continued use of Frevn constitutes acceptance of the updated terms.

For questions about these terms, contact us via the Help Center.